Description:
The successful candidate must be passionate about Africa, able to work under pressure, have attention to detail, customer focused, be an excellent team player, committed, hardworking and eager to continuously learn.
Duties include:
- Directly liaising with international clients & agents via various communications channels such as email,
telephone, social media etc., for various inbound enquiries
- Planning and designing itineraries, combining appropriate accommodations and destinations
- Managing the reservation process for bookings up until completion of travel
- Fast turnaround time on all enquiries
- Occasional Saturday duty (on a rotational basis- ca every 6-8 weeks)
- Travelling will be required for educational trips (We only sell what we have personally experienced!)
The ideal candidate would fulfill the following requirements:
Knowledge required:
- Good destination knowledge for Tanzania, Kenya, Botswana, Namibia and/ or South Africa
- Knowledge and understanding of tour operating and reservations processes based on study and/or
work experience
Skills:
- Languages: Fluent in written and spoken German and English
- Have a good telephone manner and excellent communication skills
- Possess excellent organizational skills and be able to multi- task
System skills:
- Computer literate with MS-Office, especially Word, Excel, as well as E- Mail applications-/client such as
Outlook or Thunderbird
- Working experience in electronic reservation systems
Work experience:
- Minimum of three year’s travel and/or tour consulting experience
Tertiary Education:
Travel and Tourism (or related) preferred but not essential.
Abilities:
Accurate and having attention to detail whilst working under pressure
Excellent communication
customer focused
committed and hardworking
eager to learn
excellent team player
ability to sell.
If you are passionate about Africa and seeking a position with an international travel company, then please send us your CV, a motivational letter and salary expectations.
Salary: negotiable, market related . R 25.000 – R 35.000
Commencement date: by mutual agreement
Fringe Benefits:
Medical Aid contribution
25 days annual leave
Educational trips