Description:
Our client has an exciting position available for a Customer Service Agent to join the team on an ONGOING CONTRACT.
This position is a work from home position.
Qualifications & skill set required.
• Matric (Essential)
• Computer Literate
• Telephone Etiquette
• Customer Service Oriented (Dealing with Internal Customers) via the telephone
• Some dispatching experience (If the person does not have dispatching experience but has strong interpersonal/customer service skills, training will then be given on the dispatching processes).
Duties and Responsibilities.
• Ensure ongoing communication and updating with shoppers and drivers to Client Satisfaction is maintained and driver is aware of any changes.
• Ensure KPI and KPA expectations for allocated regions are met.
• Monitoring of real-time deliveries and taking the appropriate action if needed.
• Provide support and problem resolutions to drivers
• Provide support to both, drivers, and customers.
• Identify and resolve driver inquiries.