Description:
SALT EB is seeking to appoint a candidate who is results-driven, passionate about service delivery and thrives under pressure to lead, manage and control the activities of the administrator’s complaints and queries resolution unit within the Legal Risk & Compliance Department.
RESPONSIBILITIES
Oversee and manage the administrators’ complaints and queries unit within the Department; Oversee and manage the administrators’ reconstruction and determination unit within the Department; Handle all complaints and enquiries referred to the Department; Manage the processes of referral of matters to internal and external stakeholders; Ensure timeous filing of responses on behalf of funds administered by SALT EB in accordance with the SLA’s; Enhancement of the complaints management process flow; Attend to administrative and managerial responsibilities of the team as directed by the Head of Department; Prepare monthly, quarterly and annual reports on matters handled by the Unit;RECORD KEEPING AND FILING
Ensure all documentation relating to umbrella funds are saved in the member profile on the system Ensure appropriate notes are recorded in the member profile on the system Full fund administration system filingREPORTING
Prepare, analyse and present ad hoc reports as and when requested Oversee and manage the administrators’ complaints and queries unit within the Department; Oversee and manage the administrators’ reconstruction and determination unit within the Department; Handle all complaints and enquiries referred to the Department; Manage the processes of referral of matters to internal and external stakeholders; Ensure timeous filing of responses on behalf of funds administered by SALT EB in accordance with the SLA’s; Enhancement of the complaints management process flow; Attend to administrative and managerial responsibilities of the team as directed by the Head of Department; Prepare monthly, quarterly and annual reports on matters handled by the Unit;RECORD KEEPING AND FILING
Ensure all documentation relating to umbrella funds are saved in the member profile on the system Ensure appropriate notes are recorded in the member profile on the system Full fund administration system filingREPORTING
Prepare, analyse and present ad hoc reports as and when requestedQUERY RESOLUTION
Attend to queries or inquiries by members within the required timelines Provide assistance to Employers or service providers where necessaryINNOVATIVE & TEAM PLAYER
Be able to work independently with minimal supervision Abide by audit findings as directed by the Head of Administration o...
05 Jul 2022;
from:
gumtree.co.za