Description:
The Technical Consultant forms part of the Support team. The Support team ensures that software is effectively implemented, maintained and continues to provide up time within the customer. Customers are enterprise wide and across the African continent. The Technical Consultant’s primary focus is to ensure the Software Technology is always effectively functional as well as to deliver the objectives the customer originally and continuously require.
- Customers are effectively supported through efficient SLA management
- We can meet the return on investment to the customer
- We are recognized as the trusted advisor across our software solutions.
Primary Responsibilities for the Role
Delivers and executes quality Support to the customer as per the SLA/Contract
- Troubleshoot AdaptIT EPM software
Project implementation
Follows a detailed project plan and ensures delivery of own objectives within the project plan Assists with management of multiple vendors Follow project plans with implementation of hardware and/or provisioning of our software solutions on our hosted platforms or when required to deploy onsite Communicates actively, verbally and written regularly during project implementation. Takes responsibility of signoff of project assignments.
Consulting and customer engagement
Guides, trains and advises users of the system on achieving optimal usage of our EPM software solutions. Ensures effective communication and informs the team and customers. Able to extract, read and understand information provided by the system and can consult to users at customers on its impact Ability to do full root cause analysis as documented Collaborating with Sales where appropriate to ensure that SLA is being met and actively engages when customers in pain are evident
22 Jul 2022;
from:
gumtree.co.za