Description:
The purpose of the job is to provide technical support to the Centre’s employees on all Network-related infrastructure.
• Provide second line support (Cisco Call Manager suite, Switches, Routers, and Firewalls)
• Technical troubleshooting on all network infrastructure
• Installation, configuration and backups of Network infrastructure hardware and software
• Proactive monitoring of all network infrastructure
• Research, design and implement new Network and Security solutions
• Network cabling patching
• Login calls with Third Parties and other service providers and follow up on a regular basis
• Perform any other duties as required
Education, skills and experience
• Relevant recognised ICT certification or equivalent diploma
• At least three (3) years’ relevant experience
• A valid CCNA (Cisco Certified Network Associate) certification
• A valid CCNP Collaboration (Cisco Certified Network Professional Collaboration) certification advantageous
• A valid CCNP (Cisco Certified Network Professional) certification advantageous
• Three years’ experience with Cisco Routers and Switches
• One year experience with the Cisco Call Manager Suite
• Two years’ experience with Firewalls