Description:
Responsibilities and Duties
Handling of safari requests from agents with planning costing an accurate information within the required turnaround time Proactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, and offering additional information as needed Follow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safari On confirmation complete the safari file with all the information required Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process Follow up with agents after a safari for any feedback Report any errors or issues to your line manger immediately on discovery Provide proactive support to colleagues during peak or leave times Proactive approach towards your personal and departmental target and working together with management to ensure we reach these targets
Requirements and Qualifications
Experience in and knowledge of Safari Sales is required Experience in and knowledge of East Africa Safari Sales is an advantage 10-15 years of experience in the broader industry sector (hospitality & tourism) Experience and a good understanding of the safari tourism environment Experience as many aspects of the industry as possible, more than one side of the fence Experience in dealing with and delivering on western business demands Experience with trave l& reservation systems Skilled in designing detailed and individualized quotes for itinerary requests Excellent sales skills and the ability to upsell Excellent communication skills, a service delivery mindset and a strong customer service focus Target-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environment Ability to find commercial solutions to problems Good knowledge of sales systems Strong administration and organizational skills with great attention to detail The ability to work well under pressure Proactive mindset and can-do attitude Experience in handling demanding situations (e.g., complaints, last-minute requests, changes whilst travelling) Experience in and willingness to handle issues outside of office hours when required Ability to work independently as well as within a broader team setup Energetic and eager to learn
Required work practices
Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholders As a key point of contact and the fa...
16 Jan 2023;
from:
gumtree.co.za