... a team of social media customer service consultants. This involves setting team ... team members to provide excellent customer service. Analytics and Reporting: Track ... Requirements Matric 2+ years’ experience as a Customer Service Team Leader on social media ...
6 months ago
... : Title: Social Media Support Customer Service Representative Role description and duties: ... and procedures. Ensure excellent customer service and effective and efficient problem ... connection at home 6 months Customer service experience 6 months Social Media ...
a year ago
... : Title: Social Media Support Customer Service Representative Role description and duties: ... and procedures. Ensure excellent customer service and effective and efficient problem ... connection at home 6 months Customer service experience 6 months Social Media ...
2 years ago
... Consultants/Agents as per SLA. Product comprehension of sales and customer care ... leadership and management Guide agents by demonstrating exceptional customer satisfaction Guide, coach ... Strong ability to empathise with customer Strong problem-solving skills ...
6 months ago
... Consultants/Agents as per SLA. Product comprehension of sales and customer care ... leadership and management Guide agents by demonstrating exceptional customer satisfaction Guide, coach ... Strong ability to empathise with customer Strong problem-solving skills ...
a year ago
... dialer to ensure optimal agent productivity. Identify and communicate ... any data anomalies or agent behavior issues to Senior ... updates on lead usage at agent level. Drive dialer metrics ... with reporting to a sales and service Operations. 2-3 years’ experience ...
a year ago
... Consultants/Agents as per SLA. Product comprehension of sales and customer care ... leadership and management Guide agents by demonstrating exceptional customer satisfaction Guide, coach ... ability to empathize with a customer Strong problem-solving skills Ability ...
a year ago
... of between 200 to 500 agents to significantly supersede targets and ... provide solutions to increase sales, service, and quality levels to achieve ... of results as well as agent retention and career development. · Manage ...
a year ago
... provide HR support and IR services for contact centre teams based ... management. Ensure implementation & maintenance of Service Level Agreements and Standard Operating ... . 24 HR problem resolution client/agent IR management manage misconduct and ...
a year ago
... is an award-winning BPO service provider delivering innovative and customised ... for new trainees and existing agents. What you will do Facilitate ... OPS manager to help transition agents from Training to incubation as ...
6 months ago
... is an award-winning BPO service provider delivering innovative and customised ... for new trainees and existing agents. Responsibilities Facilitate training group as ... OPS manager to help transition agents from Training to incubation as ...
a year ago
... our team of dynamic Outbound Agents calling and converting hot leads ... proficiency to engage with USA customers Computer proficiency to close your ...
a year ago
... our team of dynamic Outbound Agents calling and converting hot leads ... proficiency to engage with USA customers Computer proficiency to close your ...
a year ago
... our team of dynamic Outbound Agents calling and converting hot leads ... proficiency to engage with USA customers Computer proficiency to close your ...
a year ago
... a team of team leaders, sales agents, trainers, and support staff to ... quality assurance processes to uphold service quality. Qualifications and Requirements: 5+ years ...
7 months ago
... inbound debt sale agents to win over customers/clients who are ... a hot lead base of customers. Education and Experience: Matric ... for calls daily Manage customer accounts and calls Collection ... an award-winning BPO service provider delivering innovative and ...
11 months ago
... outbound agents to call trial and/or recently lapsed trial customers to ... to satellite and online entertainment services on the night shift. This ... of a hot lead based on Customers using the free subscription for ...
a year ago
... team of technical support agents for Vodacom FTTH in ... service delivery that makes a positive impact on our customers ... the individual team members' service standards are adhered to e.g. ... captured etc. Handle difficult customer complaints or enquiries Drive ...
a year ago
... outbound agents to call trial and/or recently lapsed trial customers to ... to satellite and online entertainment services on the night shift. ... a hot lead base of customers using the list of the ... is an award-winning BPO service provider delivering innovative and ...
7 months ago
... outbound agents to call trial and/or recently lapsed trial customers to ... to satellite and online entertainment services on the night shift. ... a hot lead base of customers using the list of the ... is an award-winning BPO service provider delivering innovative and ...
a year ago