... : Long Term Insurance sales experience Call Centre background 2 - 5 years insurance experience or ...
8 months ago
... email management) • Monitoring immediate first call resolution within the claims department ... enhancements to processes. • Monitoring of call pause procedures and availability within ... together with managing the contact centre. • Proactively ensure the most ...
6 months ago
... , response time, first call resolution, customer satisfaction, and agent productivity, and/or ...
11 months ago
... – Daily software used: Virtual Academic Centre & Dashboard , One Drive - file share ... (Minutes & data included) for work calls and use only Must have ...
4 months ago