... , mentor and coach a team of Call Centre Agents to create and deliver ... . • Leading and managing a team of Call Centre Agents to achieve client SLA ... Requirements • Matric • 1-2 years contact Centre Team Leader experience Competencies • Strong ability ...
2 years ago
Description: Snr Call Centre Sales Manager Provide leadership over multiple campaigns ... , develop, motivate, operational teams Manage the Contact Centre workforce. motivate and manage ... a timely manner Brainstorm with the team around issues or challenges that ...
a year ago
... the performance of our call centre. The QA will monitor ... Participates in design of call monitoring formats and quality ... call monitoring and provides trend data to site management team. ... Provides feedback to call center team leaders and managers. Prepares and ...
a year ago
... the performance of our call centre. The QA will monitor ... Participates in design of call monitoring formats and quality ... call monitoring and provides trend data to site management team. ... Provides feedback to call center team leaders and managers. Prepares and ...
a year ago
... the performance of our call centre. The QA will monitor ... Participates in design of call monitoring formats and quality ... call monitoring and provides trend data to site management team. ... Provides feedback to call center team leaders and managers. Prepares and ...
a year ago
... of an assigned incubation team through the facilitation ... Client Journeys) done daily (call analysis of query) Reporting ... the international quality team Monthly repeat call analysis report Monthly ... Tuesday to Operations & Team) Weekly call listening sent by the ...
8 months ago
... of an assigned incubation team through the facilitation ... Client Journeys) done daily (call analysis of query) Reporting ... the international quality team Monthly repeat call analysis report Monthly ... Tuesday to Operations & Team) Weekly call listening sent by the ...
a year ago
... Quality Assurance Manager will monitor process implementation, manage QA teams in various ... Assurance department. The Quality Assurance Manager will ensure that quality & compliance ... functional requirements of the contact centre Ensure campaign KPIs are met ...
a year ago
... mentor and coach contact Centre Teams to create and deliver ... develop, motivate, operational teams • Manage the Contact Centre workforce. motivate and ... customer Requirements • Matric • Certified Call Centre Manager or equivalent qualification, a distinct ...
a year ago
... Town Lead and manage a team of Call Centre Sales Agents to achieve exceptional ... results. Min 2 years contact Centre Team Leader ... day shift employees Strong contact Centre operations know how Effective people ...
2 years ago
... Town Lead and manage a team of Call Centre Sales Agents to achieve exceptional ... results. Min 2 years contact Centre Team Leader ... Cape Town CBD Strong contact Centre operations know how Effective people ...
2 years ago
Description: TITLE: ACCOUNT MANAGER (BPO) (Cape Town) ... seeking an experienced Account Manager with exceptional client relationship ... IR services for contact centre teams based on client sites. ... Experience in working on Call Centre campaigns. TES Account/Project ...
a year ago
... Ability to manage a team. Understanding Call center principles and practices ... outbound projects. Advantageous Call Centre training & coaching experience Call handling & scripting Telephone ... Analyse performance statistics of teams Ensure adherence to the ...
11 months ago
... Description: Leading a team within the Outbound and telemarketing Call Centre to meet business ... requirements To guide and support team ... performance statistics of teams, e.g. number of calls per team, number of successful ...
a year ago
... the sales team - Leading a team within the Outbound and telemarketing call centre to meet ... business requirements - To guide and support team members ... in the workplace to the manager / health and safety representative. - ...
2 years ago
... delivering innovative and customised contact centre solutions from South Africa ... • To guide and support team members • Driving operational and technological ... Analyse performance statistics of teams, e.g. number of calls per team, number of successful ...
6 months ago
... delivering innovative and customised contact centre solutions from South Africa ... and technological efficiencies within the team Handling difficult customer complaints ... performance statistics of teams, e.g. number of calls per team, number of successful ...
a year ago
... provider of innovative customized contact centre solutions from South African ... expectations and objectives for team. Conduct team meetings communicating goals, strategies ... performance metrics, e.g., number of calls per team, number of successful contacts, ...
8 months ago
... management Experience in the Contact Centre environment Good networking and relationship ...
11 months ago
Description: SNR Sales Operations Manager (Australian & USA Campaigns) CallForce is ... client Lead, develop, motivate, operational teams. Ensure optimal service delivery through ... place to achieve agreed contact centre service, sales and quality targets ...
a year ago