... developing, creating and implementing call center quality processes and procedures; ... Participates in design of call monitoring formats and quality standards ... facilitates call calibration sessions for call center staff. Provides feedback to call center team ...
a year ago
... is for you! Desciption: Cold call pre-existing and new customers ...
a year ago
... per month Key Responsibilities Cold call pre-existing and new customers ...
a year ago
... improving the abilities of incubation agent to effectively meet performance ... personnel decisions for assigned incubation agents Identifying process improvement opportunities ... /training experience at a contact center is advantageous Clear disciplinary Record ...
2 years ago