... as the effective delivery of services and solutions. Manage information risk ...
a year ago
... & RESPONSIBILITIES Determines call centre operational strategies by conducting needs ... productivity, quality, and customer-service standards; contributing information and analysis ... corrective actions Prepares call centre performance reports by collecting, ...
2 years ago
... of our Inbound Sales & Service Contact Centre. Managing and coaching multi-skilled ... the delivery of the Contact Centre’s operational service strategy Lead, develop and ... or initiatives impacting Customer Service Ensure the Contact Centre has appropriate levels ...
2 years ago
... Centre experience or, Previous Team Leader / Supervisory experience in a service ... environment Previous international contact centre experience will be ... meet agent adherence and reach service levels (Basic Metrics i.e. NPS ...
2 years ago
... centre located in Randburg, Johannesburg, are looking to employ customer service ... / Swedish / Norwegian Previous customer service experience advantageous Strong PC literacy ... accurate and professional customer service Proactively communicates system and ...
2 years ago
... No telephonic sales No call centre sales Face to face sales ... responsible for providing excellent customer service and advice, as well as ...
a year ago
... , Terminal Services, LDAP and windows scripting/automation Infrastructure projects data centre moves ...
a year ago
... the transformation of the Financial Services industry OUTPUTS / CORE TASKS ... Outbound Call Centre (with targets attached to the sales) Financial services experience ... & Skills Good understanding of Financial Services Industry related legislation and regulation ...
2 years ago