... a rewards and recognition programs and call centre incentive models. Strong understanding and ... chooses a course of action. Monitors agents and supervisors progress towards goals ...
2 years ago
... campaigns. Monitoring the team and agent performance through blended/dialer system ... the operation. Optimize call abandon rate. Oversee average call duration and identify ... activity. Continually analyze campaign and agent performance to identify opportunities to ...
a year ago
... campaigns. Monitoring the team and agent performance through blended/dialer system ... the operation. Optimize call abandon rate. Oversee average call duration and identify ... activity. Continually analyze campaign and agent performance to identify opportunities to ...
2 years ago