... between the Company and its agents and customers. · To ensure customers ... arguments to customers. · Complete weekly call cycles. Sales targets: · Achieve agreed ...
2 years ago
... , response time, first call resolution, customer satisfaction, and agent productivity, and/or ...
11 months ago
... delivering innovative and customised contact centre solutions from South Africa to ... for their future. Transform cold calls and customer inquiries into warm ...
7 months ago
... for new trainees and existing agents. Responsibilities Facilitate training group as ... variance is less than 5% Take Calls for minimum 4 hours each month ... OPS manager to help transition agents from Training to incubation as ...
a year ago