... with business client IT teams. Essential Functions Client Portfolio Management: ... meet compliance requirements. Liaison with the Client to understand delivery ... . Primary External Interactions Client Teams – especially Client Technology Teams. External ...
a year ago
... · Documented monthly performance review of Agents and Assistant Managers and Lead ... development processes effectively. Appraisal of Agents based on evaluation of metrics ... BPO. Good networking capability and Client facing skills. Values & Behaviour · Customer ...
a year ago
... Consistent and clear communication with agents, sales teams, preferred supplier ... and professional manner of servicing agents and guests Proactive selling ... Creativity (Crafting Experiences) Guest/Client Delight PERSONAL CHARACTERISTICS Good interpersonal ...
a year ago
... to - melanie@abcworldwide.com Assist clients telephonically with utility bills and ... systems accurately with relevant information Client resolution skills – able to resolve ... as a debt collections/customer service agent/ sales experience Must be available ...
a year ago
... to - melanie@abcworldwide.com Assist clients telephonically with utility bills and ... systems accurately with relevant information Client resolution skills – able to resolve ... as a debt collections/customer service agent/ sales experience Must be available ...
a year ago
... Consistent and clear communication with agents, sales teams, preferred supplier ... and professional manner of servicing agents and guests Proactive selling ... Creativity (Crafting Experiences) Guest/Client Delight PERSONAL CHARACTERISTICS Good interpersonal ...
a year ago
... quarterly and annual appraisals of agents and Assistant Managers and consequently ... development plans for them Mentor Agents and TLs for their growth ... Stay in touch with the Client at the Process Owner level ...
2 years ago
... turn, able to train agents on how to make the ... facilitate external training on our Clients Window. Responsible for training new ... training to reservations staff whose agents are working on itrvl. ... of the platform to prospective agents. Where required, assist with ...
a year ago
... Consistent and clear communication with agents, sales teams, preferred supplier ... and professional manner of servicing agents and guests Proactive selling ... Creativity (Crafting Experiences) Guest/Client Delight PERSONAL CHARACTERISTICS Good interpersonal ...
a year ago
... for improvement Ensure compliance to client and organizational policies and procedures ... , operations management, peers and trainees/agents Deliberate to identify new hires ... including new hires and tenured agents Implement and demonstrate efficient training ...
a year ago
... for improvement Ensure compliance to client and organizational policies and procedures ... , operations management, peers and trainees/agents Deliberate to identify new hires ... including new hires and tenured agents Implement and demonstrate efficient training ...
a year ago
... relating to client specific systems Manages the client’s expectations with ... by the Call Centre Agents and Back Office staff, ... are observed Convenes regular Client Contract Manager and service ... monthly care reports to Client Contract Manager Provides monthly ...
2 years ago