... , to maintain quality of the service from the agents and to ... meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR ... and identify training needs Promote service delivery Escalate and manage customer ...
2 years ago
... administration team and the Client Service Team Maintain a good internal ... ’ experience in the Linked Investment Service Provider (LISP) environment administration is ... ’ experience in the Linked Investment Service Provider (LISP) environment administration is ...
2 years ago
... Maintain levels of social service as required by organizational standards ... 4 - 6 years Social Media Customer Service 2 - 3 years of Customer Relations/ ... Facebook, Twitter)) 2 - 3 years of Customer Service Knowledge 2 - 3 years job-related Reputation ...
2 years ago
... business processes. – Deliver exceptional customer service to customers. – Knowledge of ... business processes. – Deliver exceptional customer service to customers. – Knowledge of ... processes. – Deliver exceptional customer service to customers. – Knowledge of ...
a year ago